Frequently Asked Questions

Everything you need to know about shopping with MUJI Canada.

What are your shipping rates within Canada?

We offer flat-rate shipping across all Canadian provinces. Rates are calculated based on your order total, and we provide free standard shipping on eligible orders over a certain threshold, excluding oversized furniture items.

What is your return policy?

Unopened and unused items in their original packaging can be returned within 30 days of purchase. Please note that for hygiene reasons, innerwear and face masks are final sale and cannot be returned.

Can I return an online order to a physical MUJI store?

Yes, online orders can be returned to any MUJI retail location in Canada, provided you have the original digital invoice. Alternatively, you can mail the items back to our distribution center at your own expense.

How can I track my order status?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Do you offer international shipping?

Currently, MUJI Canada only ships to addresses within Canada. For orders to the United States or other countries, please visit the respective MUJI regional websites.

What payment methods do you accept?

We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a seamless checkout experience.