Returns & Exchanges

MUJI Canada offers returns or exchanges for most items in their original, unwashed, and unused condition within 30 days of the original purchase date. Please ensure all original tags and packaging are intact to qualify for a full refund to your original payment method.

1

Verify Eligibility

Ensure your items are within the 30-day return window and are not marked as final sale, such as innerwear, masks, or food items.

2

Prepare Documentation

Locate your original register receipt for in-store purchases or your order confirmation email and packing slip for online orders.

3

Choose Return Method

Visit any MUJI Canada retail location for an immediate exchange or refund, or contact our customer support team to initiate a mail-in return for online orders.

4

Receive Refund

Once the items are inspected and processed, a refund will be issued to your original form of payment, typically appearing within 5 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing